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New Contributor
Roba1st
New Contributor
May 13, 2026

ABSOLUTE DISGRACE TERRIBLE CO

I have filed complaints with ID have a reference case number. Have been waiting and chasing a manager call back for 4 days. Get promised a call within 24 to 48 hours. ABSOLUTE DISGRACE ! I WILL BE TAKING LEGAL ACTION NEXT

    3 replies

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    May 13, 2026

    Hi ​@Roba1st 

     

    I do apologise for the inconvenience this has caused you.

    I would recommend contacting the relevant team on the numbers below, as they will be able to assist you further with the matter:

     

    Complaints Team – 0800 049 1300
    Complaints Line – 0800 049 2402

     

    -Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Roba1stAuthor
    New Contributor
    May 13, 2026

    I have been calling both numbers daily and have been promised a Manager callback for 4 days now......TOTALLY UNACCEPTABLE 

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    May 14, 2026

    Hi ​@Roba1st 

     

    I am sorry for the inconvenience caused.

    I can escalate the matter to a manager on your behalf and pass this to the relevant team for further review.

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

     

    Michael Z

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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