ABSOLUTE DISGRACE TERRIBLE CO

Hi ​@Roba1st 

I do apologise for the inconvenience this has caused you.

I would recommend contacting the relevant team on the numbers below, as they will be able to assist you further with the matter:

Complaints Team – 0800 049 1300
Complaints Line – 0800 049 2402

-Michael Z

I have been calling both numbers daily and have been promised a Manager callback for 4 days now......TOTALLY UNACCEPTABLE 

Hi ​@Roba1st 

I am sorry for the inconvenience caused.

I can escalate the matter to a manager on your behalf and pass this to the relevant team for further review.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z