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Caitlin Shorricks
Community Member
Caitlin Shorricks
Community Member
June 28, 2026

absolutely no network coverage

I’ve been an ID mobile customer for over a year. I’ve never had an issue with network coverage until recently when I have completely lost all coverage. Over the past week I’ve restarted my phone multiple times but it has made no difference. I cannot receive calls or dial out. I have Wi-Fi calling turned on but that makes no difference, even if I have a full four bars of Wi-Fi the Wi-Fi calling does not work. I’m constantly getting missed call alerts. I’ve checked my postcode (KT1 3DS) and it says I should have good coverage where I am. This has been going on for weeks and I’m now at a point of wanting to leave ID mobile. I have an iPhone 16 pro an e-SIM. I am an iOS 26.5 (The latest software version). 

      1 reply

      Gemma M
      iD Mobile Employee
      Gemma M
      iD Mobile Employee
      June 29, 2026

      Hi ​@Caitlin Shorricks,

       

      We're sorry to hear you're experiencing this.

       

      We've checked the coverage for your postcode on our side and can see that there is currently some network congestion in the area. This may cause slower speeds or intermittent performance, and it's currently expected to be resolved by the end of today. However, it wouldn't usually result in a complete loss of service.

       

      In the meantime, we'd recommend trying the following:

      • Turn Airplane Mode on for 30 seconds, then turn it back off.
      • Restart your iPhone.
      • Go to Settings > Mobile Service > Network Selection, turn Automatic off, wait a few seconds, then turn it back on.
      • Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings (please note this will remove saved Wi-Fi networks and Bluetooth pairings).
      • Ensure your eSIM is still active under Settings > Mobile Service.

       

      If you're still unable to make or receive calls once the congestion has cleared, please contact our Customer Service team via Live Chat so they can investigate further and, if required, raise a technical ticket with our network team.

       

      Regards,

       

      Gemma M

      The iD Mobile Social Media Team

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