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Community Member
September 9, 2026

accessing my data on

  • September 9, 2026
  • 1 reply
  • 4 views

My daughter cannot access her data, this has been for a few months can you help 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 10, 2026

    Hi ​@EllieBee,

     

    I'm sorry to hear that your daughter has been unable to use her mobile data for such a long time.

     

    Could you please try the following:

    • Make sure Mobile Data is switched on.
    • Turn Airplane Mode on for 30 seconds, then turn it back off.
    • Restart the phone.
    • Check that she has available data allowance remaining in the iD Mobile app.
    • Ensure the phone software is fully up to date.
    • Check whether calls and texts are working normally.

    For iPhone

    1. Go to Settings > Mobile Data.
    2. Ensure Mobile Data is turned on.
    3. Go to Settings > General > Transfer or Reset iPhone > Reset.
    4. Select Reset Network Settings.

    For Android

    1. Go to Settings > Network & Internet (or Connections).
    2. Tap Mobile Network.
    3. Ensure Mobile Data is turned on.
    4. Go to Settings > General Management (or System) > Reset.
    5. Select Reset Mobile Network Settings or Reset Network Settings.

     

    If the issue persists after trying the above, we'd recommend contacting our Customer Service Team via Live Chat so they can investigate further: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

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