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Lorraine Usher
Community Member
Lorraine Usher
Community Member
April 14, 2025
Solved

add ons

I signed up to a contract yesterday with an a recurring add on of unlimited data. My data is now showing 10MB how can I be confident I have my add on

 

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    andewhite
    andewhiteAnswer
    Platinum 
Contributor
    April 14, 2025

    Unfortunately ​@Lorraine Usher, iD seems to say they no longer sell recurring add-on products. 

    These community articles might help, otherwise maybe have a web chat with iD customer service about your account. 

    The iD advisers work until 8pm on weekdays.

    Forum member (non-iD).
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    5 replies

    andewhite
    Platinum 
Contributor
    andewhiteAnswer
    Platinum 
Contributor
    April 14, 2025

    Unfortunately ​@Lorraine Usher, iD seems to say they no longer sell recurring add-on products. 

    These community articles might help, otherwise maybe have a web chat with iD customer service about your account. 

    The iD advisers work until 8pm on weekdays.

    Forum member (non-iD).
    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    April 16, 2025

    Hey there ​@Lorraine Usher, as kindly advised by ​@andewhite, we don’t sell re-occuring bundles anymore on PAYG.

     

    Are you on PAYG, or a pay monthly plan? If pay monthly and you’re talking about a loyalty, re-occuring bundle offered by customer services/sales team, then this won’t show up on the app/website when logged in, but will be active if it was promised.

     

    Thanks,

    Tyler

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    Imtiaz chaka
    New Contributor
    Imtiaz chaka
    New Contributor
    October 20, 2025

    Hi Id mobile team I need your help my child was messing around on my phone and purchased the 15gb add on for 12 months and now it says I have to pay 54 pound a month I don't have that kind of money please cancel it and remove it this will be very difficult for me I hope you can help thanks ​@Tyler C 

    iD Mobile Employee
    Natalie W
    iD Mobile Employee
    October 21, 2025

    Hello ​@Imtiaz chaka 

     

    Thanks for getting in touch. 

     You will need to change your plan within the app or speak to our sales team on 0207 139 1397.

     

    Thanks

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Imtiaz chaka
    New Contributor
    Imtiaz chaka
    New Contributor
    October 21, 2025

    How can i change the plan on the app please give instructions i already told the complaint team on the live chat I want to be able to get this cancelled @Natalie W 

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