Active Contributor

Question

after switch still unabke to use iMessages and FaceTime and more

Forum|Forum|10 months ago
November 8, 2025
17 replies
622 views

I joined id mobile just over a week ago and I was finally able to switch my old phone number to this provider yesterday. It was a nightmare as my previous account (and my old phone number) stopped working at around 10 am and my id community eSIM did not switch to the old number until 5pm or so(about 7 hours later). Nevertheless, there were still issues as some important texts (especially from abroad) could not be received and FaceTime and iMessage did not work. This morning the status quo is more or less the same, I tried virtually any thing to set up iMessage and FaceTime but nothing seem to work and I have never had a problem like that before. What is wrong with this provider?

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T

tjh98

New Contributor

Hi, did you get this resolved after? I’m having the same issue.

C

cosnick365Author

Active Contributor

Hi,

I am now dealing with the ombudsman but still not sorted.

Gemma M

iD Mobile Employee

Hi @cosnick365

I am so sorry to hear of the issues that you are having.

Please note that in order to receive texts from a non-UK number, you will need to increase your bill cap as it is not included in your package.

Depending on the country that you are trying to contact, the price would vary. You can read more about the out-of-plan charges on https://www.idmobile.co.uk/help-and-advice/call-charges and view the charges per text on https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges.

Regards,

Gemma M

The iD Mobile Social Media

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Gemma M

iD Mobile Employee

Hi @tjh98,

I am so sorry to hear that you are facing similar issues, kindly note, as mentioned above, text messages are chargeable if being sent to or from a non-UK number, the same goes for calls that are non-UK numbers.

If you are facing issues with your iMessage or FaceTime, please could you try the below, depending on your phone model and see if they helps with the issue:

For Android:

Open Settings
Tap General Management
Tap Reset
Select Reset network settings

For iPhone:

Go to Settings
Tap Phone
Tap My Number
Delete the old number
Enter the new number
Tap Save

Then follow these steps to refresh iMessage:

Go to Settings
Tap Messages
Turn iMessage OFF
Go to Settings > General
Tap Reset
Choose Reset Network Settings
Once your iPhone restarts, go back to Settings
Tap Messages
Turn iMessage ON again

Your iPhone should now recognise the new SIM and verify your number.

Regards,

Gemma M

The iD Mobile Social Media Team

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C

cosnick365Author

Active Contributor

Sorry, I tried every setting possible and can send the messages just cannot receive them and I need to as connected with my international passport.

i have been able to receive sms from abroad from any of my previous providers (and I had the whole lot), why can’t I receive them with this provider?

Lamiya C

iD Mobile Employee

Hi @cosnick365 ,

I’m really sorry you’re still having this issue, I understand how frustrating this is, especially as you need to receive international SMS.

Since you’ve tried the settings and spoken with Apple, please wait for the replacement physical SIM you requested, as eSIM provisioning can sometimes affect messaging.

With iD Mobile, international SMS should normally work, so if the issue continues after the new SIM arrives, please let us know so we can escalate this for technical review.

Again, I’m very sorry for the inconvenience.

Lamiya

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cosnick365Author

Active Contributor

I had originally a eSIM but then I have replaced it with a physical sim but still no change.