No problem ​@suilven666. I would suggest this is a device or SIM issue, so I’d recommend a free replacement SIM card. If the replacement SIM doesn’t work, then I’d advise there may be a fault with the device and either contact the device manufacturer to investigate further, or look at changing device.

Thanks,

Tyler

I will try getting a new sim, although the fact that it works in another phone makes me think that would not be successful. 

    I've tried getting a sim from ID mobile, but a very  unhelpful chatbot has made this impossible.

I'll give currys a go

Hi there ​@suilven666, to speak to an agent, you need to type “Speak to an agent” and then you’ll get passed onto one via the bot. 

Currys can of course help getting a replacement SIM, so we hope that helps, but if not, get back in touch.

Thanks,

Tyler

I just fixed mine, type reset network settings into settings and reset network.

At most you have to put your WiFi password in again but mine started dialing voicemail after previously giving engaged tone for all calls.

The only error evident was call forwarding when trying to change setting (you cant turn it off as Id network tell you to do you can only change it to forward when unavailable) was it comes up with error if you choose forward when unreachable, so I chose forward when unavailable which I assume will allow it to ring for a bit.

There are two other forwarding options too but they relate to forwarding all calls etc.

I reset my network settings a day or two ago. I think it might have worked, but not absolutely sure, as there have been occasions when a call does not go through to voicemail

Hi there ​@suilven666, keep us updated and if it doesn’t fully improve soon, let us know.

Thanks,

Tyler