I have almost ‘ZERO’ signal coverage at my home, unable to use mobile data, send texts, unable to basically even talk/ receive calls, instead if/when a call, does connect, we start conversation by saying 20 times to a person who calls….. Hello, can you hear me, are you there ….. Hello… are you there….. Hello ????
Original Complaint raised with ID Mobile weeks ago, company came back and said, ‘Yes’ network signal is LOW, but it is better outside in your garden, hence, if you want to make calls, go into the garden !!!! Seriously….
ID Mobile, wont allow me to terminate contract early, even though they admit…. Yes, field engineers have checked base station and signal coverage is LOW, we are not able to improve it.
Complaint now raised to next level : Dispute Resolution, talked to customer care advisor today, on phone, he is not able to advise on when complaint will be dealt with, as there is a … large complaint backlog to deal with….
So right now I :
- Don’t have a proper service to use my phone
- ID Mobile continue to take £32 per month direct debit/ for a signal coverage that is LOW, does not work
- I have had to go to Vodafone, buy a pay as you go monthly, £35 per month cost, which I have to pay for, as ID Mobile wont pay for it, receipt available upon request.
- Awaiting for final decision from dispute resolution service
The next step is he regulator Ofcom, as this is a complete joke.
ID Mobile: Please contact me to resolve this and expedite my dispute resolution complaint, it has now taken weeks since opening original complaint.
Regards,
Mark
