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bad reception

  • December 13, 2024
  • 5 replies
  • 88 views
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 Contributor

Hiya,

 

i got a monthly iPhone deal from currys and 500GB ID mobile sim. This is my date 2 and the signal is so terrible and I turn off WiFi, I can’t even send a whatsapp message. 
 

before purchasing I checking the coverage and it said “excellent” 4G and 5G in RG41 postcode. Obviously this is misleading. This is 2024 guys, if you can provide the service just say it. 
One of the important factor to me was roaming point- but didn’t know that it won’t even perform properly in the UK. 
 

i am considering to return this as this they are not performing their contractual obligations. 
my question- do I cancel ID mobile first and then reach out to currys to cancel the phone deal? What is the procedure for that. 
 

thanks

    5 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8182 replies
    • December 13, 2024

    Hi ​@xeqish88 

     

    I’m sorry to hear this, please could you let us know the full postcode(s) where you’re having issues?

     

    If you wish to make a return, we’d recommend contacting the vendor you purchased through directly, you don’t need to come to iD Mobile separately to Currys.

     

    Tom

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    • xeqish88
    • Author
    • New
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    • 2 replies
    • December 13, 2024

    RG41 AREA. WOKINGHAM

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8175 replies
    • December 15, 2024

    Hi ​@xeqish88,

    We’ll require the full postcode so that we can check the issues in that specific area.

    If you don’t wish to provide this you can check coverage at the link below. Please be sure to check the Coverage and Status Checker.

    https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

     

    Kash

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    • xeqish88
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    • 2 replies
    • December 15, 2024

    RG41 5PD

    RG41 2TH

    P
    Active Contributor
    • Patrico777
    • Active Contributor
    • 10 replies
    • December 16, 2024

    Same here got the deal as well Regret it ! Rather pay more and have good service! My phone is offline since last night was told to wait 48hours for them to call ne  tried sim swap reseted network settings etc nothing works completly offlince NO SERVICE.also showed my postcode excellent network but cant even make a call 

     

    check your coverage here it shows clearly for me poor network where iD website says excelent its trash this network will be cancelling the contract as well need to call carphonewarehouse tomorrow 

     

    https://mastdata.com/

     

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