bad signal never have service

Forum|Forum|8 days ago
April 27, 2026
1 reply
7 views

Laureng
Community Member

I’ve noticed recently I’m not getting signal everywhere

wanted to see if there was anything wrong with my sim as my signal is always one bar or if not no service at all.
what can I do to help improve this? As I constantly feel like I am abroad and having to ask when I’m out for peoples WiFi because I have no service

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Gemma M
iD Mobile Employee
Forum|Forum|8 days ago
April 27, 2026

Hi @Laureng,

I'm really sorry to hear you're experiencing issues with your services. Please try the steps below, depending on the type of phone you have:

For Android:

Open Settings
Tap General Management
Tap Reset
Select Reset network settings

For iPhone:

Go to Settings
Tap Phone
Tap My Number
Delete the old number
Enter the new number
Tap Save

Then follow these steps to refresh iMessage:

Go to Settings
Tap Messages
Turn iMessage OFF
Go to Settings > General
Tap Reset
Choose Reset Network Settings
Once your iPhone restarts, go back to Settings
Tap Messages
Turn iMessage ON again

Your iPhone should now recognise the new SIM and verify your number.

If this does not work, please provide the full postcodes for the areas that you are facing issues.

Regards,

Gemma M

The iD Mobile Social Media Team

Regards,

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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