Hi ​@g4rad.

Thank you for sharing. I am sorry to hear you're having trouble with weak signal and making calls, especially when the coverage checker shows good coverage in your area.

Since you've already checked coverage and reset your network settings, can you please remove your SIM card, gently wipe it with a clean, dry cloth, reinsert it, and restart your device.

You can also try putting the sim in another device to see if you still experience this issue. This will determine whether the issue is with the handset or with the SIM card itself.

Thanks,

Marquerita 

The iD Mobile Team

Is this the only solution ID staff can say - wipe the Sim and try another device- I have done this already - can you not answer the question- what is the issue in my area - it’s not a SIM issue it is a network issue in my area - so please read and don’t copy and paste - what is the issue 

You need to find alternative provider, once you’ve checked their NETWORK COVERAGE map.

Shocking answer tell me what is the issue with the network in my area - I have advised postcode and tell me when the issue will be finished 

Hi ​@g4rad.

I am sorry for the connectivity issues you are facing. Can you please share your post code on this trail so we can check the coverage for you.

Thanks,

Marquerita

The iD Mobile Team

WR158NA- the 4G says the area is string but in your network issues it says you have an issue - is there an issues as I have 2 bars and cannot receive calls 

Hi ​@g4rad.

Thank you for sharing. I’m sorry for the trouble you’ve had receiving calls. Your area is covered, but there is some congestion in the area at the moment. Network congestion happens when a network has more data traffic than it can cope with, which can occur when too many calls and data requests are made at the same time. This can affect your service even when your signal bars look healthy.

To help restore your connection during this time, I would suggest the following:

• Restart your device to refresh your connection to the network.
• Turn Airplane Mode on for around 30 seconds, then turn it off again.
• Check that your mobile data is switched on (if you’re experiencing data issues).
• Remove your SIM card, gently wipe it with a clean, dry cloth, reinsert it, and restart your device.
• Check that your device software is fully up to date.
• Reset your network settings to refresh your device’s connection to the network.

Thanks,

Marquerita

The iD Mobile Team