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Community Member
Jude83
Community Member
Oct 22, 2026 5:49 PM UTC

barely any internet connection

I have barely any connection, this issue has been going on for days. Not only have issues streaming but opening any site with my phone. I can see that the app shows a disruption in my area WN7 1UG. Do you know when this will be fixed and how will I be compensated?

    1 reply

    Marquerita T
    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    Oct 25, 2026 10:12 PM UTC

    Hi ​@Jude83.

     

    Thank you for sharing. We’re truly sorry you’ve been struggling with your connection for days. We completely understand how frustrating it is when you can’t stream or even open a website, and we appreciate your patience.

     

    We can confirm there is an unplanned outage in your area, and unfortunately we don’t yet have a confirmed date for when it will be resolved. Unplanned outages are unexpected and can happen at any time due to unforeseen failures, including hardware or software malfunctions, operator error or, in rare cases, cyberattacks. As we can’t predict them, we’re not able to let customers know in advance, and we’re sorry for the disruption this has caused.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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