PS - I spent three hours at my local branch of Currys and despite the change to a new SIM card and a call to customer services with the advice that it was not a supported phone, got absolutely nowhere

Tried re-starting phone and turning on and off also, various setting changes etc

(Currys instore colleague was excellent by the way, very kind and incredibly patient in the face of my odd little issue .  Full marks there to Javaughan in the fact of courage under intense adversity ! )

Hi there ​@Deirdre, sorry to hear that. As you’ve been advised, the phone isn’t supported on our network I’m afraid, so most features won’t work with our network. Find supported devices below:

Thanks,

Tyler

Hi Tyler 

Thanks for your response. 

I have followed some of the advice and guidance online in the Community for getting Android phones connected and have now got the phone connecting to my SIM and can make and receive calls

The action that seemed to work - bizarrely - was turning aeroplane mode on and then waiting a few minutes and turning it back off again

I hope that might be useful for anyone else experiencing a similar issue 

After reading other people's recent experience there seems to be a number of folk who are experiencing problems with connecting to 4G on ID !

Although I can now get access to the phone, my text messages have now stopped, however 

Any advice to get this reinstated please, Tyler?

Your help is greatly appreciated, it has been a very frustrating time 😔 

I do not want to leave ID mobile - I have been with you a long time !! 

Hi there ​@Deirdre, sorry to hear that. To confirm, your text messages aren’t working at all now?

Thanks,

Tyler

Hi Tyler 

Only seem to be connecting to 3G today !

Hi ​@Deirdre 

Unfortunately our support would be rather limited given the device being used is an unsupported one, that is very likely the cause of the issues.

I’d recommend trying a network settings reset, as well as manually connecting to iD Mobile instead of using automatic network selection.

Tom

Hi Tom - would a network settings reset wipe everything from my phone please ? 

D

Hi there ​@Deirdre, a network reset would only remove things such as Wi-Fi passwords and saved bluetooth devices for example, all of which are easily addable again.

Thanks,

Tyler

Thanks for confirming, Tyler. I'll certainly give that a try.

The 4G phone connection is very patchy and can be very hit and miss, but receiving text messages are definitely now the worst problem 

It's so strange, I can make and receive calls and sometimes texts, but not consistently - so the SIM card is connected and working ?

I really don't understand 

I don't want to give the Black View phone up / or have to move from ID mobile