Call Failed

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I’ve been trying ALL day to call my son (so no it’s not a 0800 or special number) he’s on TalkMobile, and the call network drops and eventually the “call failed” shows up.

Tried everything the Chat bot has told me to do reset the phone, reset Network settings etc but to no avail.

can IDmobile get it together or am I paying a monthly contract to not even be able to call a normal UK mobile number?

Gemma M

iD Mobile Employee

Hi @Aisha_H,

I’m sorry to hear that you’re still having trouble receiving your replacement eSIM.

Firstly, can you please confirm whether you’re currently in the UK?

In the meantime, please try the following:

Restart your phone.
Turn Airplane Mode on for around 60 seconds, then switch it back off.
Make sure your handset software is fully up to date.
Check that there aren’t any old or inactive eSIM profiles still installed on the device.
Perform a network settings reset:
- iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
- Android: Settings > General Management/System > Reset > Reset Network Settings or Reset Mobile Network Settings.
Restart the handset once the reset has completed.

Please note that a network settings reset may remove saved Wi-Fi networks and Bluetooth connections.

If you still don’t receive the replacement eSIM, please contact our Live Chat team so they can investigate the eSIM request further: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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