Hi ​@Saminbound,

I’m really sorry to hear you’re having trouble calling that number.

From what you’ve described (calls failing to one specific number but working for others), this is often linked to the type of number being called rather than your handset or SIM. In some cases, numbers like premium, business, or certain service ranges can be affected by out-of-plan restrictions or bill cap limits, which can cause the call to fail rather than connect.

It would be worth having a quick look at your bill cap settings in your iD Mobile account to make sure it isn’t set too low to allow that type of call.

You can also check more about how different call types are charged here: https://www.idmobile.co.uk/help-and-advice/call-charges

If you’ve checked the bill cap and it still won’t go through, let us know and we’ll take a closer look for you.

Regards,

Gemma M

The iD Mobile Social Media Team

Hi,

I recently joined ID Mobile and I get the same thing - Call Failed for some numbers.

I have checked the bill cap settings in your iD Mobile account but that is not the issue as this is a regular UK mobile.

I would be grateful for some asststance.

Regards,

Antony

Hi ​@agoldfine

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai