Dear iD Mobile Support Team,

I’m reaching out regarding a recurring issue I’ve experienced during phone calls on the iD Mobile network. Specifically, when I initiate a call—particularly to call centres—the first second or so of my speech is consistently cut off. This results in the person on the other end missing the beginning of what I say, which can be frustrating and disruptive, especially in professional or support-related conversations.

I’ve tested this across multiple calls and environments, and the issue persists. I’ve also come across several discussions in the iD Mobile Community forums where other users have reported experiencing the same problem. It appears to be a known issue affecting multiple devices and users, not just an isolated case.

I have already received a replacement SIM card and this has not improved things.

Could you please advise whether this is a network-related issue, a device compatibility problem, or something that can be resolved through settings or updates? I’d appreciate any guidance or troubleshooting steps you can offer.

Thank you for your time and support.