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Community Member
Gerrymeister1
Community Member
Jun 3, 2026 1:23 PM UTC
Question

Call quality has dropped on both my wife and my own phones

Hi has anyone else noticed a drop in the quality of their voice calls and reception over the last few months. We have now had to go outdoors from our house on several occasions just to call or receive calls. Tried all the reset suggestions from ID including replacing the SIM in my phone they sent but no joy. It’s terrible, can’t get a dial out at times and can’t hear folk on the other end of the call. Using IPhone 14 ‘s less than 2 years old. Worked fine up until about 3-4 months ago.

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Jun 4, 2026 12:59 PM UTC

    Hi ​@Gerrymeister1,

     

    Thanks for getting in touch and we’re sorry to hear about the issues you’ve been experiencing with your calls.

     

    As you’ve already tried the recommended troubleshooting steps (including SIM replacement and device resets), it’s clear you’ve done all the standard checks from your side.

     

    A noticeable change in call quality over time can sometimes be linked to local network conditions, indoor signal strength, or temporary capacity changes in the area. We completely understand how frustrating it is when you’ve previously had no issues and are now needing to go outside just to make or receive calls.

     

    To help rule out any local coverage concerns, we’d recommend checking our coverage checker here: https://www.idmobile.co.uk/help-and-advice/coverage-checker 

     

    If the checker shows expected coverage in your area but you’re still experiencing poor call quality, the next step would be to contact our Live Chat team so they can investigate your connection in more detail and raise this with the technical team if needed: https://www.idmobile.co.uk/live-chat 

     

    We appreciate how disruptive this must be and thank you for your patience while it’s looked into.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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