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New Contributor
tburty29
New Contributor
October 9, 2026
Question

Callers not hearing me

Multiple times I am on the phone with a friend whilst I cna hear them they are unable to hear me - I have done everything  I can to fix the problem, like restarting etc and whatever was advised on the website but nothing is working, this affects both myself and my husband as we both use ID.

Anything else I can do to get this recitified - I use my mobile for work so this is really not acceptable

 

Thanks

    6 replies

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    October 10, 2026

    Hi ​@tburty29.

     

    Thank you for your post. I’m sorry you and your husband are having this problem with your calls.

    Could you let us know if this happens in a specific location, such as at home or at work, or if it happens wherever you are?

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    tburty29Author
    New Contributor
    October 10, 2026

    Hi

     

    It can happen anywhere, home, in car, town, literally anywhere.

    Never used to have an issue but for me the last 6 months have got worse, persuaded my husband to switch to ID and he is now regretting it.

    FYI both phones are Goggle Pixel

     

    Thankyou

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 12, 2026

    Hi ​@tburty29,

     

    Thank you for getting back in touch.

     

    I'm really sorry to hear this has been happening, especially as it's affecting both your phone and your husband's across multiple locations. If the issue is occurring at home, in the car, in town and in different areas, it would be worth checking a few things:

    • Make sure both phones are running the latest software update available.
    • Check that 4G Calling/VoLTE is enabled in the phone settings.
    • Go to Settings > Network & Internet > SIMs > Preferred Network Type and ensure it's set to 4G/5G Auto.
    • Reset the network settings on both devices (this won't remove personal data, but you may need to reconnect to Wi-Fi afterwards).
    • Try manually selecting a network, then switch back to automatic network selection.
    • If either SIM is several years old, it may be worth trying a replacement SIM.

     

    As both phones are experiencing the same issue and you've noticed it worsening over the last six months, it may be best for our Technical Team to investigate further. If you've already tried the above steps, please contact our Live Chat team so they can run some checks and raise a technical ticket if needed.

     

    Again, I'm sorry for the frustration this is causing, especially after recommending us to your husband. Hopefully we can get to the bottom of it.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    tburty29Author
    New Contributor
    October 12, 2026

    Thankyou I will give this a try.

    I have noticed that the bars on the phone are only ever 1 or 2 so is this an issue with your signal - same with my husbands

    Tracey

    New Contributor
    tburty29Author
    New Contributor
    October 13, 2026

    HI

    I have tried that but it makes no difference at all.

    I am sure its to due with reception, I can literally sit and watch the bars on my phone change from 3 down to 1 or 2 or move up from 1 -3.

    I have been monitoring my phone when I am out and the most bars I get is 3, but mainly it is one or 2 so it doesn’t really matter where I am either at home or away from home - same with my husbands.

    \My phone offers either 4G or 5G, I have changed from one setting to the other and it makes no difference what so ever

     

    Thanks

     

    Tracey

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    October 14, 2026

    Hi ​@tburty29.

     

    Thank you for letting us know. I’m sorry the signal is still giving you trouble.

     

    Have you tried a replacement SIM yet? If not, you can pick one up from your local Currys store, or we can arrange for one to be delivered to your home within two working days.

     

    For the delivery option, please contact us directly via Live Chat: https://www.idmobile.co.uk/live-chat.

     

    To keep your details safe, please don’t share any personal or account information on this post.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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