calling landlines

6 replies
96 views

why can’t i call certain mobiles (personal friends and family ones) plus any landlines? (again family home numbers)

Lamiya C

iD Mobile Employee

Hi @matthewdbingham007 ,

If you can’t call certain mobiles or any landlines, this is usually due to one of the following:

Outgoing calls blocked on the account

Call barring turned on in your phone settings

Bill cap / outstanding balance reached

Network issue or poor signal

Please try restarting your phone and checking that call barring is off. If the issue continues let us know so we can have this looked into

Lamiya

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J

Julia394

New Contributor

No

K

KittyKat1979

New Contributor

Hi I can’t ring a landline, I’ve tried all methods mentioned on here. Yet the call won’t even ring. All other calls are fine , just this one number and I’ve tried to ring it off my friends phone and it works fine . Can you help please

M

Michael Z

iD Mobile Employee

Hi @KittyKat1979 ,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z

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J

Julia394

New Contributor

I have also tried everything and still unable to call landlines. There is an orange light in the black bar at the top of my Iphone.

Gemma M

iD Mobile Employee

Hi @Julia394,

Thanks for letting us know.

The orange light on your iPhone simply indicates that the microphone is currently being used by an app or feature, so it wouldn't be related to the issue with calling landlines.

With regards to the landline calls, have you tried increasing your bill cap to see if that makes a difference? Some types of landline numbers may require available spend outside of your included allowances.

Let us know if you've already tried this and we'll be happy to advise further.

Regards,

Gemma M
The iD Mobile Social Media Team

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