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New Contributor
Jasonmc
New Contributor
December 23, 2025

Calls

Hi everyone I need some help. I’m new to this forum.

 

over the last 2 weeks I’ve been struggling to make calls and receive calls. When I do a full reset it allows me to make a call but soon after revert back to the same old thing. My wife and daughter have the same ID and are the same. 
 

we have the latest update and have iPhone 16 pro

 

any help would be great

    12 replies

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    New Contributor
    RuthieB
    New Contributor
    September 25, 2026

    This is happening all the time and I am thinking of leaving ID becuase of it. If somebody could contact me about this. It’s very frustrating also that we cannot phone anyone… if we could get the damn thing working! 

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    September 27, 2026

    Hi ​@RuthieB.

     

    Thank you for your post. I am sorry for the frustration this is causing.

     

    We are not able to contact you from this channel, therefore please contact us via Live Chat: https://www.idmobile.co.uk/live-chat to get this sorted.

     

    In the meantime, there are a couple of quick things that may help narrow down the cause:
     
    Please check our coverage checker for your specific area: https://www.idmobile.co.uk/help-and-advice/coverage.


    Try removing and reinserting your SIM card.

     

    If possible, try your SIM in another phone, this will help determine whether the issue lies with the handset or the SIM itself.

     

    Thanks,

    Marquerita

    The iD Mobile Team


     

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