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Question

calls drop out

  • January 29, 2026
  • 8 replies
  • 31 views
skippyajb
Active Contributor

My partner and I both have phones but whenever I make or receive a call on my mobile it only stays connected for less than 3mins calls are forever ending yet my partner's is okay we both have to use WiFi calling with airplane mode on as even though your coverage checker states good signal we don't get one here. I have already had a SIM swap and that has changed anything I am extremely frustrated as I have this for another year yet before I can upgrade or change networks

    8 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • January 29, 2026

    Try rebooting your router. It will be a Firewall/NAT issue. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    skippyajb
    Active Contributor
    • skippyajb
    • Author
    • Active Contributor
    • January 29, 2026

    This did not work as I said my partner has the same phone and can make calls through WiFi calling no problem 

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • January 29, 2026

    Is your partner using the iD Mobile network too?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    skippyajb
    Active Contributor
    • skippyajb
    • Author
    • Active Contributor
    • January 30, 2026

    Yes he is and no problem 

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • January 30, 2026

    Your phone should also work. Try replacing the SIM card. 

     

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    skippyajb
    Active Contributor
    • skippyajb
    • Author
    • Active Contributor
    • January 30, 2026

    I have already had a SIM replacement 

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • January 30, 2026

    There are no user-configurable options for WiFi calling and dropped calls are almost always due to a NAT/firewall issue. Perhaps try your SIM in a different device.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    iD Mobile Employee
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    • Marquerita T
    • iD Mobile Employee
    • January 30, 2026

    Hi ​@skippyajb Thank you for taking the time to explain what’s been happening. I completely understand how frustrating this must be. The next step I’d recommend is a network settings reset on your device.This doesn’t delete any personal data, but it does refresh how your phone connects to the mobile network and can often resolve ongoing call drop issues like the ones you’re experiencing.

     

    For iPhone:

    "Go to Settings.
    Tap Phone.
    Tap My Number.
    Use the delete button to remove the old number.
    Use the keypad to enter the new number.
    Tap Save.
    1. Go to Settings
    2. Messages
    3. Turn off iMessage.
    4. Go to General
    5. Reset
    6. Reset Network Settings.
    7. Once the iPhone is open.
    8. Go to Settings
    9. Messages Turn ON iMessage.
    10.This will recognize the new sim and have it verified."

     

    For Android:

    Open Settings and then tap General management. Tap Reset, and then tap Reset network settings.

     

    ~Marquerita

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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