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Community Member
September 24, 2026

Calls dropping even though i have 4 bars

  • September 24, 2026
  • 1 reply
  • 16 views

I constantly have calls cutting out or dropping completely because of issues my end. The phone says I have 4 bars sometimes 5 but anyone I call has issues hearing me. I've restarted my phone and its definitely my end because it happens no matter who I call. I just set this phone up a month ago im not happy that its constant bad service.

    1 reply

    iD Mobile Employee
    September 25, 2026

    Hi ​@tgold98.

     

    Thank you for your post. I'm sorry to hear you're experiencing this; dropped calls and poor call quality despite good signal bars is frustrating, especially on a phone you only set up a month ago. Since you've confirmed it's happening regardless of who you call, let's try a network reset, which often resolves this type of issue.

     

    If you're using an iPhone:

    Go to Settings
    Tap Phone
    Tap My Number
    Use the delete button to remove the old number
    Use the keypad to enter the new number
    Tap Save
    Go to Settings
    Tap Messages
    Turn off iMessage
    Go to General
    Tap Reset
    Tap Reset Network Settings
    Once the iPhone restarts, go back to Settings
    Tap Messages
    Turn iMessage back ON 

     

    If you're using an Android phone:

    Open Settings
    Tap General management
    Tap Reset
    Tap Reset network settings

     

    Please give this a go and let us know if the issue persists afterwards.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.