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Community Member
DCCOL
Community Member
April 10, 2026
Question

Calls keep dropping out

I can't use my phone to make calls as the person I'm calling says they can't hear me properly. This happens on every call I make. However if I call my partner who is also on ID Mobile, there is no issue. 

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    April 11, 2026

    Hi ​@DCCOL 

     

    Thank you for getting in touch with us, I am so sorry that you unable to make calls. 


    To help resolve this, you can try resetting your network settings, which often fixes speed and connectivity issues:

    For iPhone:

    Go to Settings → Phone → My Number

    Delete the old number, enter the new number, and tap Save

    Go to Settings → Messages → Turn off iMessage

    Go to General → Reset → Reset Network Settings

    Once your iPhone restarts, go to Settings → Messages → Turn on iMessage (this will verify your SIM)

     

    For Android:

    Open Settings → General Management

    Tap Reset → Reset Network Settings

     

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

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