Calls keep dropping out- full signal / Internet spotty- no signal when there should be

Forum|Forum|1 year ago
August 22, 2025
7 replies
136 views

Hi, I have just joined iD and I have not had the greatest start with it. I'm in London today and supposedly have full 5G coverage, phone says no issues and shows 5G, but I've just had a phonecall drop out maybe 10 times and I've had the ring the person back. I have not seen the screen when its done this so not sure what message comes up.

Conversely at other times such as on the train up here I am losing data signal when it appears I should have full bars and I have had to restart my phone to get signal again.

Any help appreciated 👍

This topic has been closed for replies.

Tyler C

iD Mobile Employee

Hey there @G3miniStar, sorry to hear that. What are the full postcodes please and what device do you have?

Thanks,

Tyler

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G

G3miniStarAuthor

New Contributor

Hi Tyler, I was sitting in Euston Station when the calls kept dropping out. And I was on the train travelling through places like Grove Park and London Bridge when I didn’t have any data signal. I have a Moto G55 5G. Many thanks.

Tyler C

iD Mobile Employee

Hey there @G3miniStar, sorry to hear that. Please confirm the full postcodes so we can check further?

Thanks,

Tyler

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G

G3miniStarAuthor

New Contributor

Hi @Tyler C,

NW1 2RT

SE12 0DZ

SE1 2SW

WC2N 5HF

However as I explained in my message, I was on a travelling train so the postcodes are only estimates.

Tyler C

iD Mobile Employee

Hey there @G3miniStar, sorry to hear that.

I can see in NW1 2RT, SE12 0DZ, SE1 2SW and WC2N 5HF, Three UK are currently working on the network in this area at the moment. We're sorry for any disruption this may be causing.

We hope to be finished working on these improvements as soon as possible.

We'll add any further updates here:

https://www.three.co.uk/support/network-and-coverage/coverage?location=dh44ar&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

How long have you had issues for?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

G

G3miniStarAuthor

New Contributor

@Tyler C You’re having problems in ALL of those areas? I’ve only just joined Three and have had problems since joining. I also had an issue yesterday in a different location and your checker tells me you’re having problem there too. Are you able to explain why please? This seems like a very bad network.