calls not coming through

Forum|Forum|3 months ago
June 10, 2026
1 reply
35 views

Sometimes when people phone me I don't get a caller id or anything till i get a message from missed calls saying the number and time when the call was but nothing bar that

Gemma M

iD Mobile Employee

Hi @DrewDeity,

We're sorry to hear you're experiencing this issue.

If calls are occasionally not ringing through and you're only receiving a missed call notification afterwards, this could be related to network settings, call settings, or the device itself.

For iPhone:

Go to Settings > Phone
Check that Silence Unknown Callers is turned off (if appropriate)
Ensure Do Not Disturb or any Focus modes are disabled
Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

For Android:

Check that Do Not Disturb is turned off
Review any call blocking or spam filtering settings
Go to Settings > System > Reset Options
Select Reset Mobile Network Settings

For all devices:

Restart the phone
Make sure your software is up to date
Check whether the issue occurs in multiple locations or only in a specific area

If the problem continues after trying the above, we'd recommend contacting our Customer Service team via Live Chat so they can investigate further: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M

The iD Mobile Social Media Team

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