Calls not connecting, going to voicemail cannot make outgoing calls

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My phone will not make cellaur calls they are going straight to voicemail and i when i make a call it rings and picks up there side, but on my side continues ringing and does not connect. been months

Gemma M

iD Mobile Employee

Hi @Kellogs1978,

I’m sorry to hear you’ve been experiencing this issue for months.

Please try the following troubleshooting:

Restart your phone and ensure the software is fully up to date.
Check that Do Not Disturb/Focus mode is switched off.
Check that Call Forwarding hasn’t been enabled accidentally.
Turn Airplane Mode on for around 60 seconds, then turn it back off.
Perform a network settings reset on your phone.
If possible, try your iD SIM in another unlocked phone and test making and receiving calls. This will help determine whether the issue is related to the SIM/network or the handset.

Please note that a network settings reset may remove saved Wi-Fi networks and Bluetooth connections.

If you’ve tried the above and the issue continues, please contact our Live Chat team so they can investigate the calling service further and raise this with our Technical Team if required.

https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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