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Question

calls not working

  • September 15, 2025
  • 7 replies
  • 55 views

Normal calls won’t work both outgoing and incoming. I have to make all calls via WiFi or using internet. Why isn’t it working? 

7 replies

Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • September 15, 2025

I am sorry to hear of the trouble you have had with your coverage ​@Mikemason123 

Can you please check your coverage here to see if there are any current outages in your area - https://www.idmobile.co.uk/help-and-advice/coverage

Some materials and structures can also affect signal strength.

Can you try switching to 4G only to see if that helps? Do you have VoLTE enabled?
 


  • Author
  • New Contributor
  • September 17, 2025

Hello, coverage fine. 
 

I have an iPhone 13pro so VoLTE is automatically on, I have also reset network settings with no luck. I can see from the forum that many people have this issue, did anyone have any solution? May be time to leave. 


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  • iD Mobile Employee
  • September 17, 2025

Hi ​@Mikemason123 

 

We’re sorry to hear this.

 

Is it just calls affected or other services too?

 

Anika


  • Author
  • New Contributor
  • September 17, 2025

SW181AA - the calls don’t work wherever I am 


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  • iD Mobile Employee
  • September 17, 2025

Thank you.

 

When was the last time you’ve replaced the SIM?

 

Anika


  • Author
  • New Contributor
  • September 17, 2025

I haven’t replaced it since I started with ID mobile which is well over a year ago 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 18, 2025

Hi there ​@Mikemason123, I’d recommend trying a replacement SIM card. See how to get one below:

 

 

Thanks,

Tyler