Skip to main content
New Contributor
September 15, 2025
Question

calls not working

  • September 15, 2025
  • 7 replies
  • 81 views

Normal calls won’t work both outgoing and incoming. I have to make all calls via WiFi or using internet. Why isn’t it working? 

    7 replies

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 15, 2025

    I am sorry to hear of the trouble you have had with your coverage ​@Mikemason123 

    Can you please check your coverage here to see if there are any current outages in your area - https://www.idmobile.co.uk/help-and-advice/coverage

    Some materials and structures can also affect signal strength.

    Can you try switching to 4G only to see if that helps? Do you have VoLTE enabled?
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    September 17, 2025

    Hello, coverage fine. 
     

    I have an iPhone 13pro so VoLTE is automatically on, I have also reset network settings with no luck. I can see from the forum that many people have this issue, did anyone have any solution? May be time to leave. 

    iD Mobile Employee
    September 17, 2025

    Hi ​@Mikemason123 

     

    We’re sorry to hear this.

     

    Is it just calls affected or other services too?

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    September 17, 2025

    SW181AA - the calls don’t work wherever I am 

    iD Mobile Employee
    September 17, 2025

    Thank you.

     

    When was the last time you’ve replaced the SIM?

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    September 17, 2025

    I haven’t replaced it since I started with ID mobile which is well over a year ago 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 18, 2025

    Hi there ​@Mikemason123, I’d recommend trying a replacement SIM card. See how to get one below:

     

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.