Can't call 111 - unable to reach server

Forum|Forum|7 months ago
February 15, 2026
3 replies
108 views

I'm on an Oppo Find X9 Pro and when I try and call 111 it cuts off after a certain option and I get an alert that says "unable to reach server".

I think it is something to do with it connecting to my local NHS service. I tried turning off WiFi calling but I get the same error.

Anneline M

iD Mobile Employee

Hi @jawads,

Thank you for bringing this to our attention, we’re sorry to hear about the experience you’ve had when trying to reach an important service like 111.

Based on what you’ve described, it could be related to how your device is routing the call (for example via WiFi calling or data services), however it’s something we’d need to look into more closely.

To help narrow this down, could you please try the following:

Make sure your network signal is strong and stable
Turn off WiFi completely (not just WiFi calling)
Reset your network setting and try the call again
Check that your device software is fully up to date
Restart your phone and retry the call

If the issue continues, please let us know.

Thanks,

Anneline

The iD Mobile Team

I

Iduser123a

New Contributor

I can confirm this is a problem on ID mobile. I also can't call 111 with the network disconnecting me every time saying unable to reach a server.

I tried all suggested solutions and it just doesn't work. I tried calling on 3 different occasions. The network won't let me connect. This is too important and for this reason I will be charging the network.

Gemma M

iD Mobile Employee

Hi @Iduser123a,

I’m sorry to hear you’ve been unable to connect to 111 despite trying on several occasions. We appreciate how concerning this is given the importance of being able to access this service.

There isn’t currently a known issue affecting 111 calls across iD Mobile, so we’d recommend contacting our Live Chat team and asking them to investigate this further and raise a technical ticket where required.

https://www.idmobile.co.uk/live-chat

Please explain that you’ve already attempted the call several times and are receiving the “unable to reach server” message so this can be included in the investigation.

Regards,

Gemma M
The iD Mobile Social Media Team

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