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Can't make a call

  • October 10, 2025
  • 3 replies
  • 190 views
T
New Contributor

I've tried ringing my home phone number from my mobile (id contract) but phone not ringing keep getting a message on my mobile phone screen 'Server Unreachable' 

Best answer by Kash M

Hi ​@Tally702410,

It looks like ​@JoeKing has answered your query.

If you require further assistance, please let us know.

 

Kash

    3 replies

    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • October 13, 2025

    I've tried ringing my home phone number from my mobile (id contract) but phone not ringing keep getting a message on my mobile phone screen 'Server Unreachable' 

    ​@Tally702410  I take it you previously had good service with IDMobile? There can be many reasons why this is happening. First take-out and put back you sim card in your phone and make sure it's fitted correctly and sitting flat. (Sometimes if a device has had a knock of fall sim card may not be making contact properly).

    Now check the network to see if there's be any reported issue in you post code area here is a link just enter you post code and also check the coverage checker.

    https://www.idmobile.co.uk/help-and-advice/coverage

     

    Hopefully it was just a temporary service maintenance at the time and you're back up and running now. 

     

    Thank you

     

    Joe 😃

    Android OS 15 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
      Kash M
      iD Mobile Employee
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      • Kash M
      • iD Mobile Employee
      • Answer
      • October 13, 2025

      Hi ​@Tally702410,

      It looks like ​@JoeKing has answered your query.

      If you require further assistance, please let us know.

       

      Kash

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        T
        New Contributor
        • Tally702410
        • Author
        • New Contributor
        • October 13, 2025

        Hi, i had to update my mobile from 3g to 4g as apparently 3g is not in use anymore on the three network. Would have assumed would have received a text to let customers know regarding having to update. All up to date now though.

        Thanks for all replies.

         

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