​@Tally702410  I take it you previously had good service with IDMobile? There can be many reasons why this is happening. First take-out and put back you sim card in your phone and make sure it's fitted correctly and sitting flat. (Sometimes if a device has had a knock of fall sim card may not be making contact properly).

Now check the network to see if there's be any reported issue in you post code area here is a link just enter you post code and also check the coverage checker.

https://www.idmobile.co.uk/help-and-advice/coverage

Hopefully it was just a temporary service maintenance at the time and you're back up and running now. 

Thank you

Joe 😃

Hi, i had to update my mobile from 3g to 4g as apparently 3g is not in use anymore on the three network. Would have assumed would have received a text to let customers know regarding having to update. All up to date now though.

Thanks for all replies.

I have not been able to make a call all day, I am in the hospital and can't reach my wife 

Hi ​@Jackhiggins,

We're so sorry to hear this, especially given your circumstances. We understand how important it is to be able to contact your wife.

Please try the following troubleshooting steps:

• Restart your phone.
• Turn Airplane Mode on for 30 seconds, then turn it back off.
• Check that you're connected to the mobile network and have signal.
• Make sure your phone's software is up to date.

For iPhone: Reset Network Settings:

1. Go to Settings.
2. Tap General.
3. Select Transfer or Reset iPhone.
4. Tap Reset.
5. Choose Reset Network Settings.
6. Your phone will restart.

For Android: Reset Network Settings:
(Steps may vary slightly depending on your device.)

1. Go to Settings.
2. Tap General Management or System.
3. Select Reset.
4. Tap Reset Network Settings.
5. Confirm the reset.
6. Restart your phone once the reset has completed.

If you're using a physical SIM, also try removing and reinserting it. If possible, test your SIM in another handset, or another SIM in your phone, to help identify whether the issue is with the SIM or the device.

If you're still unable to make calls after trying the above, please let us know the make and model of your device and we'll be happy to help further.

We hope you're able to get this resolved as quickly as possible.

Regards,

Gemma M

The iD Mobile Social Media Team

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