Can’t receive calls in certain area (new flat) | iD Mobile Community
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Question

Can’t receive calls in certain area (new flat)

  • September 25, 2025
  • 1 reply
  • 10 views

Since moving into my new flat, I cannot receive any calls. I thought this might be a hardware issue but I am able to receive calls from most other areas. I realise it was only when in my new flat.

I don’t get any notice that a call is coming in and it doesn’t appear in my missed calls list, all I get is a text message from “Missed Calls” with text from all the calls missed, their number and when.

 

My phone is an IPhone 12

My postcode is E17 5HD

 

I need urgent help as am missing a lot of important medical calls as a result.

1 reply

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 26, 2025

Hi there ​@LivRonan, sorry to hear that. 

 

I can see that Three UK are currently working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

 

We hope to have things fixed as soon as possible and will add any updates here.

 

https://www.three.co.uk/support/network-and-coverage/coverage?location=dh44ar&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

 

How long have you had issues here for?

 

Thanks,

Tyler