Can't receive or send calls at most times

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Recently, I have not been able to revive or make any calls for extended periods of time, rarely I am able to make calls but most of the day, I am unable to make calls or use my mobile data, I think it's something to do with this icon, I haven't done anything strange or installed anything malicious over the past few weeks so I'm unsure what could be causing it, I have attached 2 images, one for the symbol when it is working and one where it isn't. (The symbols are on the top left of my screen next to the WiFi symbol and the battery %)

I have already tried restarting my device, shutting down and forcing it on airplane mode for a while before allowing internet again but nothing has worked, any help would be appreciated

Gemma M

iD Mobile Employee

Hi @Filipp,

We're sorry to hear about the issues you've been experiencing with your coverage.

We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.

As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage

If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat

They'll be able to review your account and discuss any available options based on the outcome of their investigation.

Regards,

Gemma M
The iD Mobile Social Media Team

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