Skip to main content
Community Member
Westie2020
Community Member
May 3, 2026
Question

Can't use phone abroad

My phone will not work in Spain. Roaming and spend cap is set but still won't work. HELP PLEASE

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    May 3, 2026

    Hi ​@Westie2020,

     

    I am so sorry to hear that you are facing issues with your roaming services. 

     

    When roaming in Spain, you need to ensure that you are connected to the correct roaming partners, this being Yoigo or Movistar.

     

    Additionally, it may be worth it to try a network reset so that you can connect to the correct cell towers. Here’s how: 

     

    Android:

    Open Settings and then tap General management. Tap Reset, and then tap Reset network settings.

     

    iPhone:

    1. Go to General, scroll down and click reset or transfer iPhone.
    2. Reset
    3. Reset Network Settings.
    4. Once the iPhone is open.
    5. Go to Settings
    6. Messages Turn ON iMessage.
    7.This will recognize the new sim and have it verified.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement