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Question

Can't use phone abroad

  • May 3, 2026
  • 1 reply
  • 7 views
W
Community Member

My phone will not work in Spain. Roaming and spend cap is set but still won't work. HELP PLEASE

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 3, 2026

    Hi ​@Westie2020,

     

    I am so sorry to hear that you are facing issues with your roaming services. 

     

    When roaming in Spain, you need to ensure that you are connected to the correct roaming partners, this being Yoigo or Movistar.

     

    Additionally, it may be worth it to try a network reset so that you can connect to the correct cell towers. Here’s how: 

     

    Android:

    Open Settings and then tap General management. Tap Reset, and then tap Reset network settings.

     

    iPhone:

    1. Go to General, scroll down and click reset or transfer iPhone.
    2. Reset
    3. Reset Network Settings.
    4. Once the iPhone is open.
    5. Go to Settings
    6. Messages Turn ON iMessage.
    7.This will recognize the new sim and have it verified.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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