cannot call out

1 reply
9 views

I’ve been with ID roughly 6 weeks. In all honesty it’s a pretty rubbish network. For the third time in 6 weeks all calls I try to make are failing. Texts work but that’s it. Can only really access the internet when I’m on WiFi. I’ve put it into aeroplane mode and switched the phone off and nothing is working. Shame I’ve taken a 2 year contract as id happily hand it all back!

Owethu M

iD Mobile Employee

Hi @Theolucy,

Thank you for taking the time to share your feedback.

We're very sorry to hear about your experience and understand how frustrating it must be to experience repeated issues with making calls, especially after only being with iD Mobile for a few weeks.

To help resolve the issue, we'd recommend trying the following troubleshooting steps:

Restart your handset.
Turn Airplane Mode on for around 60 seconds, then switch it back off.
Remove your SIM card, check that it's clean and undamaged, then reinsert it securely.
Ensure your handset software is fully up to date.
Check that your preferred network mode is set to 4G/LTE or 5G Auto.
Manually refresh the network:
- Turn Automatic Network Selection off.
- Select Three UK manually.
- Turn Automatic Network Selection back on afterwards.
Reset your network settings.
If possible, test your SIM card in another compatible handset to help determine whether the issue is related to the SIM or the device.

If you're still experiencing the issue after completing these steps, please contact us via Live Chat or send us a direct message through one of our social media platforms. We'll be happy to investigate this further for you.

We apologise again for the inconvenience caused and appreciate your feedback.

Owethu