Hippyandyouknowit

Community Member

Question

cannot contact another ID user

1 reply
6 views

Both numbers are on iD Mobile. We can each call and SMS other numbers normally, but neither of us can call or SMS the other. Calls don't even produce a ringing tone, and SMS shows ‘Waiting to connect, check options’. RCS has been disabled and we've tried manually dialling the numbers. Can you check whether there is a routing, barring, or provisioning issue between the two numbers?

iD Mobile Employee

Hi @Hippyandyouknowit,

We are so sorry to hear of the issues that you are currently facing. Please try the steps below, depending on the type of phone you have:

For Android:

Open Settings
Tap General Management
Tap Reset
Select Reset network settings

For iPhone:

Go to Settings
Tap Phone
Tap My Number
Delete the old number
Enter the new/current number
Tap Save

Then follow these steps to refresh iMessage:

Go to Settings
Tap Messages
Turn iMessage OFF
Go to Settings > General
Tap Reset
Choose Reset Network Settings
Once your iPhone restarts, go back to Settings
Tap Messages
Turn iMessage ON again

Your iPhone should now recognise the SIM and verify your number to get it working again.

Regards,

Gemma M

The iD Mobile Social Media Team

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