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JL50
Community Member
July 22, 2026

Cannot make calls

  • July 22, 2026
  • 1 reply
  • 11 views

I am on a unlimited call plan but cannot seem to make calls as I've reached my limit (?) I purchased additional minutes £3 but I'm still receiving the same message.

Please advise ASAP as I'm trying to contract my heating provider as my boiler is leaking.

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    July 23, 2026

    Hi ​@JL50,

     

    We're sorry to hear about your boiler, especially as you need to get hold of your heating provider urgently.

     

    Although your plan includes unlimited standard UK calls, some numbers are chargeable and aren't included in your allowance. This may be why you're receiving this message even after purchasing additional minutes.

     

    You can view our call charges and check whether the number you're trying to call is chargeable here: https://www.idmobile.co.uk/help-and-support/call-charges

     

    If the number should be included and you're still unable to make the call, please let us know so that we can investigate further.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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