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Community Member
September 16, 2026
Question

cannot receibe a text message to regester

  • September 16, 2026
  • 1 reply
  • 13 views

Hi. My son card is active. But I cannot make any calls and cannot receive a text message to create an account. 

    1 reply

    iD Mobile Employee
    September 17, 2026

    Hi ​@Krisi870209.

     

    Thank you for your post. I am sorry to hear you're having trouble. Could you please try the following steps to revive your connectivity:

     

    • Restart your device to refresh your connection to the network.
    • Turn Airplane Mode on for around 30 seconds, then turn it off again.
    • Check that your mobile data is switched on (if you're experiencing data issues).
    • Remove your SIM card, gently wipe it with a clean, dry cloth, reinsert it, and restart your device.
    • Check that your device software is fully up to date.
    • Reset your network settings to refresh your device's connection to the network.

     

    Thanks,

    Marquerita

    The iD Mobile Team

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.