cannot receive or make calls

1 reply
12 views

I cannot receive or make calls

Gemma M

iD Mobile Employee

Hi @Xlon,

I’m sorry to hear that you’re unable to make or receive calls.

Please try the following:

Restart your phone.
Turn Airplane Mode on for around 60 seconds, then switch it back off.
Make sure VoLTE/4G Calling is enabled in your phone settings.
If Wi-Fi Calling is enabled, try turning it off temporarily and then test your calls.
Go to your Network Selection settings, switch Automatic off, manually select iD Mobile/Three UK, then switch Automatic back on.
Check that Call Barring is disabled.
Perform a network settings reset and restart the handset.

Please note that a network settings reset may remove saved Wi‑Fi networks and Bluetooth connections.

If you're still unable to make or receive calls after trying the above, please contact our Live Chat team so they can investigate further: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.