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New Contributor
Ellie0
New Contributor
October 26, 2025
Question

cannot receive phone calls

  • October 26, 2025
  • 3 replies
  • 83 views

Hello all,

I cannot receive phone calls. Why? I checked the status  on id website and it says active.

Furthermore at home the line often drops.

Not happy.

Hope someone help me to fix the problems.

How can I get some help? Please.

 

    3 replies

    JoeKing
    Silver Contributor
    JoeKing
    Silver Contributor
    October 27, 2025

    ​@Ellie0  1) Are you a new customer and had your number ported over to this network?

    2) Have you ever had service in the effect area?

    3) If possible test your sim card in a known working device, where possible if you know anyone on IDMobile to test the service in the area you're having no service to eliminate your sim or device.

    4) Sometime the network status checker may show services as ok but faults or maintenance work's do take time to be updated I'm afraid.

     

     

    Joe 🙂

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    New Contributor
    Ellie0Author
    New Contributor
    October 27, 2025

    Hello  Joe,

    IDMobile said there are unplanned works in my area.

    Hopefully  they can fix it all.

    Thank you.

     

    JoeKing
    Silver Contributor
    JoeKing
    Silver Contributor
    October 27, 2025

    Hello  Joe,

    IDMobile said there are unplanned works in my area.

    Hopefully  they can fix it all.

    Thank you.

     

    Your welcome and thank you for reporting back ​@Ellie0

     

    Joe 🙂

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉

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