Using a pixel 6, fully updated to most recent OS. Using a lebara sim in slot 1 and it works perfectly. ID esim in slot 2.

Over the past couple of weeks I have noticed my text messages on ID mobile are particularly bad, even when i am in the house with my wifi. It takes hours for texts to arrive, sometimes days, and phone calls are a joke. Wifi calling is always enabled, and so is RCS text but i have tried it back to ordinary texts and there is no difference.

I am being forced to use wifi for everything - eg making calls on whatsapp instead of using the phone app because the signal even with wifi calling drops out and my phone calls abruptly stop or we have that ridiculous “can you hear me? can you hear me now…?” type conversations.

My work sim (lebara, piggybacks vodafone) is carrying my entire life right now, but this isn’t what I pay ID for: i want to keep personal and work life separate.

It isn’t the phone because it works perfectly well for my lebara sim.

I have trouble shot everything I can via googling. In the west midlands near Walsall. WS9. Any advice, please?