Community Member

Question

cannot receive text messages because i have no network coverage but need the security code for an esim

1 reply
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I have lost network coverage and non of the resets are working to resolve this. I have tried to download the esim QR code but this then sends a security code via text which i cannot receive because i have no network coverage. is there a way around this?

iD Mobile Employee

Hi @aarong1989

I do apologise for the inconvenience regarding obtaining the eSIM.

The best way to resolve this would be to contact our Live Chat team via iD Mobile Live Chat or by phone on 0800 049 2376.

You can also contact our social media Team through Facebook or Instagram or email us at socialqueries@idmobile.co.uk with the details of your query.

-Michael Z

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