Hi ​@Nabz83,

I’m sorry to hear you’re having trouble getting Wi-Fi Calling to work.

Please try the following:

1. Make sure Wi-Fi Calling is enabled in your phone settings.
2. Check that you’re connected to a stable Wi-Fi network.
3. Switch Airplane Mode ON, then manually switch Wi-Fi back ON and try making a call.
4. Switch Wi-Fi Calling OFF and back ON again.
5. Restart your phone.
6. Check for any available software updates and install them.
7. If possible, connect to a different Wi-Fi network and test Wi-Fi Calling again. This can help determine whether the issue is related to your home Wi-Fi/router.
8. If the issue continues, perform a network settings reset.

For iPhone:

Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

For Android:

Settings > General Management/System > Reset > Reset Network Settings or Reset Mobile Network Settings

Please note that a network settings reset may remove saved Wi-Fi networks and Bluetooth connections.

You can also check whether your handset supports iD Mobile Wi-Fi Calling here: https://www.idmobile.co.uk/help-and-support/wifi-calling

If you’ve tried all of the above and it’s still not working, please contact our Live Chat team so they can investigate further: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team