Community Member

cant make calls

1 reply
8 views

Tried to make a phone call but keeps telling me iv reached my limit and to pay a bill im up to date with my bills and im on unlimited everything so how can this be?

Gemma M

iD Mobile Employee

Hi @Mariealkins88,

If you're on an unlimited calls plan and your bills are up to date, it could be that you're trying to call a number that isn't included in your allowance.

Some numbers are classed as out-of-plan and require available spending outside of your included minutes. In these cases, you may hear a message advising that you've reached a limit, even if you have unlimited calls.

We'd recommend increasing your bill cap and then trying the call again to see if it connects successfully.

If you're able to let us know what type of number you're calling, we'll be happy to advise further.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.