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Active Contributor
January 23, 2026
Question

cant make or recieve calls. cant make or receive text messages. new esim activated. inyernet data operational

  • January 23, 2026
  • 11 replies
  • 94 views

Esim replaced but I can not make or receive calls or messages. Internet works ok

    11 replies

    ltkAuthor
    Active Contributor
    January 23, 2026

    Moto g35 5g. Three days live. Problem existed three hours after I received my first call

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    January 24, 2026

    Hi ​@ltk ,
     

    Sorry you’re having this issue.

    If you can’t make/receive calls or texts but data works, please try:

    Restart your phone

    Ensure VoLTE is enabled

    Turn Airplane mode on/off

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    ltkAuthor
    Active Contributor
    January 24, 2026

    There is no option on my Moto g35 5g phone for volte. Fixed dialing is not enabled 

    ltkAuthor
    Active Contributor
    January 24, 2026

    Esim is set for emergency calls only and I can't change it. Service status is out of service. Mobile voice network type is unknown. Mobile network state is disconnected. 

    This is the esim status settings on my phone. 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    January 24, 2026

    Hi ​@ltk 

     

    I'm really sorry to hear you're experiencing issues with your services. Please try the steps below and see if this will resolve the issue:

     

    Open Settings

    Tap General Management

    Tap Reset

    Select Reset network settings

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    ltkAuthor
    Active Contributor
    January 24, 2026

    There is no general management in the settings

    ltkAuthor
    Active Contributor
    January 24, 2026

    I reset the network settings via system settings. Still doesn't work 

    ltkAuthor
    Active Contributor
    January 24, 2026

    When a call is made to me message says unavailable. The settings now are fixed and esim is connected and service status is enabled but still won't make calls. I can send texts but not make calls 

    ltkAuthor
    Active Contributor
    January 24, 2026

    I had issues on my last phone which was only corrected when I downloaded a replacement esim. Should I do so again?

    ltkAuthor
    Active Contributor
    February 3, 2026

    Apologies iD. The new phone I bought unknown to me was a blocked vodaphone model. Replaced with a new unlocked one and all is fine. My error