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Community Member
May 12, 2025
Solved

Cant make outbound calls. inbound calls ring out but dont show up on my phone, just get a missed call text

  • May 12, 2025
  • 3 replies
  • 253 views

my usual phone is out for repairs. using a Pixel 3a in the interim which is unlocked to all networks.

just noticed today that i cannot receive inbound calls. i called myself from another phone, it rings as normal then goes to vmail. the calls don't come through to the phone, instead, i get a missed call text. 

i also cannot make outbound calls, there is no dial tone, just silence.

 

texts and data work fine.

    Best answer by MZone

    You need to make sure you have VoLTE enabled or 4g calling in your settings. If not available do a software update on the phone. 

    3 replies

    MZone
    Platinum 
Contributor
    MZoneAnswer
    Platinum 
Contributor
    May 12, 2025

    You need to make sure you have VoLTE enabled or 4g calling in your settings. If not available do a software update on the phone. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    May 13, 2025

    Hey there ​@k0ys, we hope the kind advice from ​@MZone has been able to help, and we do recommend enabiling VOLTE.

     

    If you have any further questions or if this doesn’t work, please do let us know.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    January 19, 2026

    I have this issue. I can't make calls or send texts. Incoming calls sometimes get through but often it's a missed call text.

    Phone is Oppo Find X5. Number on sim is right, VOLTE not option where autoswitch between 4G and 5G is set