Cant nake or receove landline calls

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New to IDMobile, my phone will not make or receive landline numbers from my home. My phone shows 2 bars of coverage but when I press to call a landline they disappear and the call fails. Network checker shows good coverage here which is why I chose IDMobile so don’t understand why landline calls cannot be made or received.

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Michael Z

iD Mobile Employee

Hi @CWoo2014

Is it only landline numbers you are unable to make and receive calls to?

Are you still able to make and receive calls to mobile numbers?

-Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

C

CWoo2014Author

New Contributor

Landline numbers … if people call me they go straight to voicemail. This is 90% of the time.
If I call out to landline from my home … the call will fail always teh first time. Sometimes it works of k try again. My network bars show 2 bars at home but they disappear as soon as I try to call.

this also happened with mobiles too … it’s not consistent. Sometimes it works sometimes it doesn’t.
Today I am in London and have missed 3 calls from my daughters school although my phone shows full coverage .. 4 bars

this is not acceptable. How do I contact to speak to someone at id mobile ?