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cant receive calls

  • July 8, 2026
  • 2 replies
  • 8 views

Manuela Wilson
Community Member

I can't receive calls today. I am in Austria since a week and was able to receive calls until yesterday, but not today. I am able to mak calls though. Could you please check what the issue is?

2 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • July 8, 2026

You need to raise via CHAT page, not here. On CHAT type “SPEAK TO A PERSON”😃


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  • iD Mobile Employee
  • July 8, 2026

Hi ​@Manuela Wilson ,

 

I'm sorry to hear that you're unable to receive calls while you're in Australia.

Could I please ask if you've checked whether you've reached your bill cap? If your bill cap has been reached, it may be preventing you from receiving calls.

 

-Michael Z