Central London = Black Hole for coverage

Forum|Forum|3 days ago
October 2, 2026
4 replies
25 views

I recently moved to iDmobile. Precision with Vodaphone. I work on central London and literally go into a black hole with my phone coverage. I checked the map, it’s says great 4g coverage but I have ZERO! Absolutely no use to me if o can’t make or receive calls or stay in touch with friends and family, especially my child, during work hours. It’s been patchy outside of the city but not too bad. iD want is going on?

Gemma M

iD Mobile Employee

Hi @Reme26,

We're sorry to hear about the issues you've been experiencing with your coverage.

We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.

As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage

If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat

They'll be able to review your account and discuss any available options based on the outcome of their investigation.

Regards,

Gemma M
The iD Mobile Social Media Team

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R

Reme26Author

New Contributor

Hi Gemma. I’ve already checked multiple times over different days and there’s no issue with the coverage, according to the map. I’d love to message the live chat but I’m at work and in the office every day, so I think it likely I’ll have to find another provider. Thanks

Gemma M

iD Mobile Employee

Hi @Reme26,

I’m sorry to hear that you’re still experiencing issues despite the coverage checker not showing any problems.

If Live Chat isn’t convenient while you’re at work, you can also contact us by sending a private message through our official Facebook or Instagram pages. Our team will be able to assist you further from there.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

R

Reme26Author

New Contributor

Thanks Gemma. I’ll try that tomorrow.