Hi ​@Nick6629,

We're sorry to hear you were affected by an outage. We understand how frustrating it must have been to be without service.

We've checked the coverage for the postcode TF2 6TN and can see that there are currently no reported network issues affecting the area.

Can we first check whether you're still experiencing any issues, or has your service now returned to normal?

If you're looking to discuss compensation for the disruption, you'll need to contact our Customer Service team via Live Chat. They'll be able to review your account, check the outage details and discuss whether you're eligible for any compensation.

Regards,

Gemma M

The iD Mobile Social Media Team

Service is now back up but your website and coverage checker were showing no outage throughout!

Would be nice if the customer service team could contact me as this is the 3rd time of asking.😕

Hi ​@Nick6629,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team