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Community Member
Imaje3
Community Member
July 23, 2026
Question

comstant poor signal

I’ve been with ID mobile for 10 months now and from the very start my signal has been terrible..! It doesn’t matter if I’m at home or at work… I also travel all around part of Scotland daily and no matter where I am the signal is 1 maybe 2 bars at best.. it’s almost always on 4g and not 5G it’s driving me mad..! I have a modern iPhone 16 ( purchased from ID Mobile )  if I don’t get any help to resolve this I will take my business elsewhere 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    July 24, 2026

    Hi ​@Imaje3,

     

    We're sorry to hear about the issues you've been experiencing with your coverage.
     
    We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
     
    As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage 
     
    If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat 
     
    They'll be able to review your account and discuss any available options based on the outcome of their investigation.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team

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