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Community Member
April 17, 2026
Question

Connection issue

  • April 17, 2026
  • 1 reply
  • 12 views

No signals for data and calls 3 weeks now have tried switching mobile no luck have missed alot of important calls because of this issue

    1 reply

    iD Mobile Employee
    April 17, 2026

    Hi ​@Happiness86 

     

    Thank you for getting in touch with us.

     

    We’re sorry to hear that you’re experiencing bad reception in your area and that this has been affecting your service.

     

    You can also check the coverage in your area using the following link:
    https://www.idmobile.co.uk/help-and-advice/coverage

    Additionally, you may want to try the following steps:

    For iPhone (iOS) – Reset Network Settings:
    Go to Settings → General.
    Tap Transfer or Reset iPhone → Reset → Reset Network Settings.
    Confirm the reset when prompted.
    Once complete, return to the home screen and restart your iPhone.

    For Samsung – Reset Network Settings:
    From the Home screen, swipe up to access Apps → Settings → Connections → Mobile Networks → Network Operators.
    Turn Select Automatically on or off.
    Alternatively:
    Go to Settings → General Management → Reset → Reset Network Settings.
    Confirm by tapping Reset Settings.

     

    Thank yu,

     

    Zandile m

    The iD Mobile Team 

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