Hi ​@Wayland Axehammer ,

Thank you for reaching out. I’m sorry to hear about the poor signal you’ve been experiencing, that must be really frustrating, especially with your new phone. Here are a few troubleshooting steps that can sometimes improve coverage:
 

Restart your phone – This can help it reconnect to the best available cell tower.

Toggle Airplane Mode – Turn it on for 10 seconds, then off again to refresh the network connection.

Check for carrier updates – On an iPhone: Settings > General > About; if an update is available, you’ll see a prompt.

Try a different location in your area – Sometimes moving even a few meters can improve signal if there are obstacles or interference.

Use WiFi Calling when WiFi is available – this can help ensure calls and texts get through even with weak mobile signal.

Lamiya

Thanks for your reply. I have tried all of the suggestions over the last few months with no success. Some people have mentioned replacing the SIM card as a possible solution- I’m wondering if I should give this a go?

Hi @Wayland Axehammer.

Yes, replacing the SIM is a good next step if you’ve already tried all other troubleshooting. The quickest option is to visit your nearest Currys store, where they can provide you with a replacement SIM free of charge. Once activated, your service should be up and running within around 1 hour.

If you prefer delivery instead, we can post a replacement SIM to you, but please note this can take up to 2 working days to arrive.

Let us know

Lamiya
 

Thanks for your reply. I’ll try getting a replacement from Curry’s.

That probably won’t work as I’m with Id and for the last 12 months + the quality of the 4g has been awful. You’re right, the phone is basically unusable, and it’s a new iPhone. It used to be good, but I assume they must have turned off masks or have to much congestion on the network. 
 Be nice to know the reason and not have some guff about the sim being faulty… or putting the phone into plane mode and back again. Just be honest so I can do something about it. 

Hi ​@HappyPeanut,

We're sorry to hear about the issues you've been experiencing with your coverage.
 
We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
 
As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage-and-networks/network-coverage-checker 
 
If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat 
 
They'll be able to review your account and discuss any available options based on the outcome of their investigation.
 
Regards,
 
Gemma M
The iD Mobile Social Media Team